Terms of Service

Effective Date: April 1, 2025

Welcome to Echoroot Growth Consulting (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing our site or engaging with our consulting services, you agree to be bound by these Terms. If you do not agree, please refrain from using our site and services.

1. Services

Echoroot Growth Consulting provides strategic marketing consulting and automation implementation to community-based organizations and environmental businesses. Services include but are not limited to: Marketing strategy development, Lead journey audits, CRM implementation and automation, Funnel design and email marketing, Ongoing consulting and support. All services are defined in a separate proposal or agreement before project initiation.

2. Client Responsibilities

Clients agree to: Share necessary business information and branding assets in a timely manner, participate in scheduled strategy and support meetings, provide feedback and approvals as needed to meet project milestones. Delays in communication or input may impact deliverables.

3. Payment Terms

Pricing is determined with the client and are agreed upon with a signed contract. Payments are due at the start of each billing cycle. Invoices are payable by bank transfer or other agreed-upon methods. Late or missed payments may result in project pauses or administrative fees.

4. Cancellation & Refunds

A 15-day written notice is required for early cancellation. No refunds will be issued for completed work or unused service time. Software access will be terminated upon cancellation of services or non-payment.

5. Intellectual Property

Clients retain ownership of all strategy documents, marketing assets, and custom-built automations created during their engagement, once all fees are paid in full. The Echo AI CRM platform is offered under a licensing model and remains the property of Echoroot Growth Consulting and its software provider.

6. Confidentiality

All client information, including marketing data, customer insights, and login credentials, is treated as strictly confidential. We do not disclose information to third parties unless required by law or expressly permitted by you in writing.

7. Disclaimers & Limitations of Liability

While we provide strategic guidance and best practices, Echoroot Growth Consulting does not guarantee specific business outcomes or results. Marketing performance depends on various external and internal factors. To the maximum extent permitted by Alberta and Canadian law, we are not liable for indirect, incidental, or consequential damages resulting from the use of our services or software.

8. Governing Law

These Terms are governed by the laws of the Province of Alberta and the laws of Canada applicable therein. Any disputes shall be resolved in the courts located in Alberta, Canada.

9. Changes to Terms

We may update these Terms at any time without notice. The updated version will be posted on our website, and continued use of our services constitutes acceptance of the changes.

10. Contact

Echoroot Growth Consulting

Email: [email protected]

Website: www.echorootconsulting.ca

Privacy Policy

Effective Date: April 1, 2025

Echoroot Growth Consulting (“Company,” “we,” “our,” or “us”) is committed to protecting your personal information in accordance with the Personal Information Protection Act (PIPA) of Alberta and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or engage with our services.

1. What Information We Collect

We may collect the following types of information: Name, email address, phone number, and business name, billing and payment information, IP address, browser type, and browsing behavior (via cookies) and project-specific data provided during consulting.

2. How We Use Your Information

We use your information to: Deliver and improve our consulting services, communicate project updates and scheduling, issue invoices and process payments, send newsletters or marketing emails (only with your consent). We do not sell or rent your personal information to third parties.

3. Consent

By submitting your information through our website or via email, you consent to the collection and use of your information as described in this policy. You may withdraw consent at any time by contacting us directly.

4. Data Storage & Security

We store your data using secure, encrypted systems. We take reasonable precautions to protect personal data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

We may use third-party services (e.g., CRM tools, email platforms, payment processors) to manage operations. These providers may access data only as necessary to perform their services and are required to maintain confidentiality.

6. Your Rights

Under Alberta's PIPA and Canada’s PIPEDA, you have the right to: Access the personal information we hold about you, correct or update your information, withdraw consent for the use of your data and request the deletion of your data (subject to legal obligations).

7. Cookies

Our website may use cookies and analytics tools to enhance your experience and track performance. You can disable cookies in your browser settings if preferred.

8. Policy Updates

We may update this policy periodically. The most current version will be available on our website. Continued use of our website or services indicates acceptance of any changes.